TERMS & CONDITIONS

Membership Perks

* All Floats for Members are $60 (save $15)

* Free Birthday Float! If you’re an active member in the month of your birthday, we’ll credit your account with a Free Float to celebrate YOU!

* $10 off Individual Massage Services

* Unlimited floats after 9th Float in your Membership month 

Membership Terms and Conditions

* Monthly recurring charge of $60. Membership will auto-renew each month from date of signing, based on 30 day month

* Additional Floats $60. Charged with credit card details stored on system upon visit

* Monthly float credit expires after 30 days 

* All Membership Floats and Perks are non-shareable or transferable

* Minimum 3 month commitment then cancel at any time by emailing [email protected]

* Birthday Float to be used within the month of your birthday

* Massage discount for individual massage bookings only. Not available on package deals

** Unlimited time frame is 30 days from your monthly membership renewal date. Full price $540 (limit one free 60min Float per day).

*** We will only allow 1 x no show or cancellation within 24 hrs during unlimited period. 

2nd no show or cancellation within 24 hrs will result in termination of the deal without a refund 

30 Day Intro Offer

* Limit of 1 offer per customer. New customers only

* Strict 30 day expiry from f=date of first float appointment

* Non-shareable

Cancellations

If for any reason you cannot attend a scheduled float time, please contact us at [email protected] or by phone at 6559 2720. We will be happy to help you reschedule if the appointment time is more than 24 hours away.

Please be aware that Float Fremantle reserves the right to charge for appointments cancelled less than 24 hours prior to the scheduled start time. If your circumstances require special consideration, please ask to speak to Sherron or Thom

Gift Cards

Can be purchased via our website or in store and are not returnable or transferable to other services.

Gift cards are valid for twelve months after date of purchase unless otherwise specified.

Digital Gift Cards are sent via email following purchase online or a hard copy can be purchased and collected in-store.

Redeeming Gift Cards

Please quote Gift card number when booking online, and present on arrival before your float.  

Prices, Discounts and Special Offers

We aim to ensure all prices and website content are current at all times.

Discounts and special offers may change without prior notice.  Please ensure that it is live on the website when you make your booking.

General Restrictions

The minimum age for customers to book for Floatation Therapy and Massage at Float Fremantle is 16 years old.

Float Fremantle has a strict no alcohol and drugs policy, or any other illegal substances.

We do not advise floating if you suffer from incontinence, serious heart disease, epilepsy or chronic kidney disease.

Refunds

Float Fremantle is not required to provide a refund if you change your mind about the services you requested as per the Australian Competition and Consumer Commission (ACCC) Policy.

Privacy

Your details will not be shared with any third parties by Float Fremantle.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfilment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Security Policy

When purchasing from Float Fremantle card details are transmitted through a secure server using Float Helm and authorize.net. Card data is not hosted by Float Fremantle after processing.

Trading Details

This online merchant is located in Perth, Western Australia. All transactions are processed in Australian dollars.  As well as Fremantle customers we warmly welcome floaters from Applecross, Ardross, Attadale, Beaconsfield, Bicton, Booragoon, City Beach, Cockburn, Claremont, Coogee, Cottesloe, Crawley,  Dalkeith, East Fremantle, Hamilton Hill, Hilton, Kardinya, Leeming, Melville, Murdoch, Mt Pleasant, Mosman Park, Nedlands, North Fremantle, North Coogee, Palmyra, Peppermint Grove, Samson, Shenton Park, South Fremantle, Spearwood, Swanbourne, White Gum Valley, Willagee and Winthrop,.

Float Fremantle Pty Ltd as trustee for Macpont Trust Trading As Float Fremantle - ABN 429 396 392 77

Website Content

Even though every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Fremantle is not liable for any perceived inaccuracies.